Refund Policy

Effective Date: January 22, 2026

Last Updated: January 22, 2026

This Refund Policy applies to all purchases and subscriptions made for Flowboard, operated by Cloudstack FZE, through Paddle.com, which acts as the Merchant of Record.

1. Refund Authority

All payments for Flowboard subscriptions are processed through Paddle, which handles payment processing, tax collection, and refund processing.

While Paddle ultimately processes refunds, we ask that you contact Flowboard support first before contacting Paddle's support. This helps us resolve issues directly and provide faster assistance where appropriate.

2. Subscription Charges and Renewals

Subscriptions are billed on a recurring basis (monthly or annual) through Paddle. Once a subscription payment is successfully processed:

  • Subscription charges are non-refundable once paid.
  • There are no refunds for unused time if you cancel after a billing period starts.
  • Cancellation will prevent future billing but does not automatically issue a refund for the period already paid.

3. How to Request a Refund

To request a refund:

Step 1 — Contact Flowboard Support

Email us at support@flowboardpro.com with:

  • Your account email
  • Your Paddle order ID
  • A brief reason for your refund request

We will review your request and respond within 3–5 business days. In many cases, we can resolve issues or issue a refund directly via our support team.

Step 2 — Paddle Support (if necessary)

If your issue cannot be resolved directly or requires processing via Paddle, we may advise you to submit your request to Paddle support.
Paddle will review and handle the refund according to their refund criteria and applicable law.

4. Statutory Consumer Rights

Where required by applicable law (for example, certain consumer protection laws in the European Union), customers may be entitled to a refund within statutory timeframes (such as a 14-day cancellation period for digital goods and services).
Such statutory rights are governed by Paddle's Buyer Terms and the laws of the customer's jurisdiction.

5. Chargebacks

If a chargeback is filed instead of following the refund process, Flowboard may suspend or terminate your account and access to the Service, and may dispute the chargeback through Paddle.

6. Contact

If you have questions or want to request a refund, contact:

Email: support@flowboardpro.com